Refund & Cancellation Policy
आपकी संतुष्टि हमारी प्राथमिकता है
Last Updated: October 16, 2025
⚡ Quick Summary
14-Day Free Trial
Cancel anytime, no charges
Easy Cancellation
Self-service in settings
7-10 Days
Refund processing time
📋 Subscription Plans
Free Trial
14 days • ₹0
- No credit card required
- Cancel anytime without charges
- Full access to trial features
Basic Plan
or ₹9,999/year (Save 17%)
Professional Plan
or ₹29,999/year (Save 17%)
✅ Refund Eligibility
✅ Refund Available
-
1.
Technical Issues: Platform unavailable for 48+ hoursPro-rated refund for downtime
-
2.
Billing Errors: Duplicate or incorrect chargesFull refund of erroneous amount
-
3.
Service Not as Described: Features significantly differentFull refund within 7 days of purchase
❌ No Refund
-
•
Change of Mind: Personal reasons or found alternative
-
•
Partial Usage: Already used service or AI credits
-
•
Terms Violation: Account suspended for policy breach
📝 How to Request Refund
Review Process
Acknowledgment within 24 hours • Investigation within 5-7 business days
Decision & Processing
Approval/denial notification • Refund processed within 7-10 business days
⏱️ Refund Timeline
Credit/Debit Card
5-10 days
Business days
UPI
3-5 days
Business days
Net Banking
5-7 days
Business days
Wallet
3-5 days
Business days
⚠️ Note: Bank processing times may vary. Refunds are processed to the original payment method.
🔄 Cancellation Process
कैसे cancel करें?
Account Settings
Go to Settings → Subscription → Cancel Subscription
Email Request
Send email to support@onetapmall.com
Phone Support
Call +91-XXXX-XXXXXX (Mon-Fri, 10 AM - 6 PM IST)
💡 Important: After cancellation, you can continue using the service until the end of your current billing period. No charges for the next cycle.
💳 Payment Methods & GST
Accepted Payment Methods
GST Information
📞 Contact Refunds Team
Contact Information
Business Hours
📄 Complete Refund Policy
Download the full detailed refund and cancellation policy
Download Full Policy (PDF)